Last updated: July 27, 2026

Thank you for shopping with Bark Sphere. This Shipping Policy explains how we process, prepare and deliver orders placed through barksphere.com.

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Order Processing

All orders are processed after payment has been successfully authorised.

Orders are typically processed within 1–3 business days.

Processing includes:

• Order verification
• Payment confirmation
• Quality inspection
• Secure packaging
• Preparation for shipment

Orders are not processed on weekends or public holidays.

During periods of exceptionally high demand, product launches, promotional events or holidays, processing times may be slightly longer.

If additional information is required to verify an order, processing may be temporarily delayed until verification has been completed.

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Shipping Time

After dispatch, estimated delivery times are generally:

Delivery estimates begin once the package has been dispatched.

These estimates are not guaranteed.

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Shipping Costs

Shipping costs are displayed during checkout before payment.

From time to time, we may offer:

• Free Shipping promotions
• Discounted shipping
• Express shipping options (where available)

Applicable shipping charges depend on:

• Delivery destination
• Order value
• Shipping method selected
• Product availability

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Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Tracking updates generally become available within 24–72 hours after shipment.

Depending on the destination country, tracking information may be provided by one or more logistics partners before final delivery by the local courier.

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Delivery Partners

Orders may be delivered using trusted international and local logistics providers.

The carrier used depends on the destination, package size and shipping route.

Final delivery may be completed by your local postal or courier service.

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Customs, Duties and Import Taxes

International orders may be subject to:

• Customs inspections
• Import duties
• Local taxes
• Clearance fees

These charges, where applicable, are determined by your local customs authority and are the responsibility of the customer unless otherwise stated at checkout.

We have no control over customs procedures or charges imposed by government authorities.

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Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Please carefully review your shipping address before completing your purchase.

We are not responsible for delays, failed deliveries or additional costs resulting from:

• Incorrect addresses
• Incomplete addresses
• Incorrect postal codes
• Invalid telephone numbers
• Refused deliveries

If an order has not yet entered fulfilment, we will make reasonable efforts to update the shipping information upon request.

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Delivery Delays

Although we work hard to ensure timely delivery, delays may occasionally occur due to circumstances beyond our reasonable control, including:

• Severe weather
• Customs inspections
• Transportation disruptions
• Public holidays
• High seasonal shipping volumes
• Carrier operational delays
• Security inspections
• Natural disasters

Delivery estimates should not be interpreted as guaranteed delivery dates.

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Lost Packages

If your tracking information has not been updated for several days or your package appears to be lost, please contact us.

We will work with the shipping carrier to investigate the shipment.

Where appropriate, we may offer:

• A replacement shipment
• A refund
• Another suitable resolution

Each case will be reviewed individually.

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Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery.

Please include:

• Your order number
• Clear photographs of the packaging
• Photographs of the damaged item
• A brief description of the issue

Do not discard the packaging until the investigation has been completed.

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Incorrect Items

If you receive the wrong item, please contact us as soon as possible.

Provide:

• Your order number
• Photographs of the item received
• Photographs of the shipping label

Once the issue has been reviewed, we will arrange an appropriate solution.

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Split Shipments

Where an order contains multiple items, products may occasionally be shipped separately.

This may occur because:

• Items are stocked in different fulfilment locations
• Products become available at different times
• Different shipping methods are required

You will not be charged additional shipping costs for split shipments unless clearly disclosed during checkout.

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Failed Delivery Attempts

If delivery cannot be completed because:

• Nobody is available to receive the parcel
• The address provided is incorrect
• The parcel is refused
• The parcel is not collected from the carrier

the package may be returned to us.

Additional shipping charges may apply before the order can be resent.

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Order Cancellations

Orders may be cancelled only before they have entered processing or fulfilment.

Once an order has been prepared or dispatched, cancellation may no longer be possible.

If cancellation is no longer available, you may request a return after delivery in accordance with our Return and Refund Policy.

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Shipping Restrictions

Certain products may not be available for shipment to all countries due to:

• Carrier restrictions
• Customs regulations
• Local import requirements
• Product-specific shipping limitations

If we are unable to ship to your destination, we will notify you and issue a refund where appropriate.

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Contact Us

If you have any questions regarding shipping or delivery, please contact us.

Bark Sphere
Website: barksphere.com
Email: barksphere@outlook.com
Telephone: +39 344 295 3801

Business Address:
Via Madonna di Loreto
71010 Peschici (FG)
Italy