Refund policy
Last updated: July 27, 2026
At Bark Sphere, we want you to feel confident when shopping at barksphere.com. This Return and Refund Policy explains how returns, exchanges, damaged items and refunds are handled.
30-Day Return Policy
We offer a 30-day return period. This means you have 30 days from the date you receive your order to request a return.
To qualify for a return, the item must be:
- In the same condition in which it was received
- Unworn and unused
- Free from damage, stains, odours or signs of wear
- Complete with any original tags
- Returned in its original packaging
- Accompanied by the receipt, order confirmation or another valid proof of purchase
Items that do not meet these conditions may not be accepted for return.
How to Request a Return
To request a return, contact us at:
Please include:
- Your full name
- Your order number
- The item you wish to return
- The reason for the return
- Photographs, where the item is damaged, defective or incorrect
Returns must be sent to:
Bark Sphere
Via Madonna di Loreto
71010 Peschici (FG)
Italy
Do not send an item back before contacting us and receiving return instructions.
Items returned without prior authorisation may not be accepted, processed or refunded.
Return Shipping
When a return request is accepted, we will provide instructions explaining how and where to send the item.
Where applicable, we may provide a return shipping label. The availability of a prepaid label may depend on:
- The reason for the return
- The customer’s location
- The courier services available
- Whether the item is defective, damaged or incorrect
Unless the return is due to our error, a defective product, damage in transit or an incorrect item, return shipping costs may be the customer’s responsibility.
Original shipping charges are generally non-refundable unless required by applicable law or the return is caused by an error on our part.
We recommend using a tracked shipping service and retaining the shipping receipt until the return has been completed.
Damaged, Defective or Incorrect Items
Please inspect your order as soon as it is delivered.
Contact us promptly at barksphere@outlook.com where:
- The item is damaged
- The item is defective
- You received the wrong product
- An item is missing from the order
- The parcel appears to have been damaged during delivery
Please provide your order number and clear photographs showing the issue.
We will review the information provided and, where the claim is accepted, offer an appropriate solution, which may include:
- A replacement
- A refund
- A partial refund
- Another reasonable resolution
Do not discard the product or packaging until we have completed our assessment.
Non-Returnable Items
Certain products cannot be returned unless they are defective, damaged or incorrectly supplied.
Non-returnable items may include:
- Personalised or made-to-order products
- Custom or special-order products
- Gift cards
- Downloadable or digital products
- Products that have been worn, used, washed or altered
- Products returned without their original tags or packaging
- Sealed hygiene-sensitive products after the seal has been opened
- Personal-care products where return is restricted for health or hygiene reasons
- Hazardous materials
- Flammable liquids or gases
- Perishable goods
Please contact us before ordering where you are uncertain whether a particular item is eligible for return.
Sale Items
Sale or discounted items may be returned where required by applicable consumer law.
A price reduction does not affect your statutory rights where an item is defective, damaged, incorrectly described or otherwise not in conformity with the purchase contract.
Gift cards are non-refundable except where applicable law requires otherwise.
Exchanges
We do not process direct exchanges in every case.
The quickest way to receive a different item, size or colour is usually to:
- Request a return for the original item.
- Wait for the return to be approved.
- Place a separate order for the replacement item.
A new order is subject to product availability and the price displayed at the time the order is placed.
European Union 14-Day Right of Withdrawal
Where an order is delivered to a consumer in the European Union, the consumer generally has the right to withdraw from the purchase within 14 days of receiving the goods, without providing a reason, subject to applicable exceptions.
To exercise this right, contact us at barksphere@outlook.com before the 14-day period expires and clearly state that you wish to cancel the purchase.
After notifying us, the goods must generally be returned within a further 14 days.
Returned goods should be:
- Unused beyond what is reasonably necessary to inspect them
- Complete
- Accompanied by their original accessories and packaging where possible
- Supported by valid proof of purchase
You may inspect an item in the same way you would normally inspect it in a physical shop. You may be responsible for any reduction in value caused by handling beyond what is necessary to establish the item’s nature, characteristics and functioning.
The right of withdrawal may not apply to certain products, including:
- Personalised or custom-made goods
- Sealed goods unsuitable for return for health or hygiene reasons once unsealed
- Perishable goods
- Digital content supplied immediately with prior consent, where applicable
- Other legally exempt products
Unless otherwise required by law, the customer is responsible for the direct cost of returning an item under the statutory right of withdrawal.
This 14-day statutory right is separate from and does not reduce our voluntary 30-day return policy.
Refund Review
Once we receive the returned item, we will inspect it and notify you whether the refund has been approved.
A refund may be refused or reduced where:
- The item was used, worn, washed, damaged or altered
- Parts, accessories, tags or original packaging are missing
- The item was returned outside the applicable return period
- The item is excluded from return
- The return was not authorised
- The returned product does not match the item originally supplied
Where the refund is approved, it will be issued to the original payment method.
Refund Processing Times
Approved refunds are normally submitted to the original payment method within 10 business days after the return has been received and inspected.
After the refund has been submitted, additional processing time may be required by:
- Your bank
- Your card issuer
- Shopify Payments
- PayPal
- Another payment provider
We do not control the processing times of banks or payment providers.
Where more than 15 business days have passed since we confirmed that your refund was approved, contact us at:
Please include your order number and refund confirmation.
Cancelled Orders
Contact us as soon as possible if you wish to cancel an order.
We will try to process the cancellation, but cancellation cannot be guaranteed once the order has entered fulfilment, been handed to a supplier or been dispatched.
Where an order cannot be cancelled before shipment, you may request a return after delivery in accordance with this policy and your applicable legal rights.
Refused and Unclaimed Deliveries
Where an order is refused, not collected, returned because of an incorrect address or otherwise sent back by the courier, we may deduct reasonable return shipping or carrier charges from the refund where permitted by law.
No deduction will be made where the return is caused by our error or where applicable consumer law prohibits it.
Chargebacks and Payment Disputes
Please contact us before opening a payment dispute so that we have an opportunity to investigate and resolve the issue.
Opening a chargeback does not automatically create an entitlement to a refund. We may provide the payment provider with relevant records, including:
- Order confirmation
- Delivery tracking
- Customer communications
- Return records
- Refund records
- Fraud-prevention information
This section does not restrict any lawful right to dispute an unauthorised or incorrectly processed payment.
Your Statutory Rights
Nothing in this policy limits or excludes rights provided by applicable consumer-protection law.
Where mandatory legal rights provide greater protection than this policy, those legal rights will apply.
Contact Us
For questions about returns, damaged items, exchanges or refunds, contact:
Bark Sphere
Website: barksphere.com
Email: barksphere@outlook.com
Telephone: +39 344 295 3801
Return address: Via Madonna di Loreto, 71010 Peschici (FG), Italy