How long does shipping take?
Orders are usually processed within 1–3 business days.
Estimated delivery times generally range between 5–10 business days, depending on your destination.
Can I track my order?
Yes.
Once your order has been shipped, you'll receive a confirmation email with a tracking number.
Tracking information may take 24–72 hours to become active.
Do you ship internationally?
Yes.
We currently ship to many countries worldwide.
Shipping availability and delivery times may vary depending on your location.
How can I change or cancel my order?
Please contact us as soon as possible.
If your order has not yet entered processing, we'll do our best to accommodate your request.
Once an order has been prepared or shipped, changes or cancellations may no longer be possible.
What payment methods do you accept?
Depending on your location, we may accept:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Shop Pay
- PayPal
- Other secure payment methods displayed during checkout
What if I receive a damaged or incorrect item?
Please contact us within 48 hours of delivery.
Include:
- Your order number
- Photos of the item
- Photos of the packaging
We'll investigate the issue and provide an appropriate solution.
What is your return policy?
We offer a 30-day return policy.
Returned products must be unused, in their original condition and include the original packaging.
Please review our Return & Refund Policy for full details.
My tracking hasn't updated.
Tracking information may occasionally pause while the parcel is moving between logistics facilities or during customs processing.
If there has been no update for several business days, please contact our support team.
Can I use your leashes for puppies?
Yes.
Many of our products are suitable for puppies as well as adult dogs.
Please review the product description to ensure you choose the appropriate leash for your dog's size and activity level.
How do I contact customer support?
You can reach us anytime by email at:
We aim to respond within 24 business hours.