Privacy policy
Last updated: July 27, 2026
Bark Sphere operates the website barksphere.com, including all related information, content, features, products, tools and services offered through the website (collectively, the “Services”).
Bark Sphere is powered by Shopify, which provides the e-commerce platform that enables us to offer and sell our products.
This Privacy Policy explains how Bark Sphere (“Bark Sphere,” “we,” “us,” or “our”) collects, uses, stores and discloses personal information when you visit barksphere.com, place an order, communicate with us or otherwise use the Services.
Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood the practices described below.
1. Personal Information We Collect
“Personal information” means information that identifies you or that can reasonably be associated with you. It does not include information that has been anonymised or de-identified so that it can no longer reasonably identify you.
Depending on how you interact with the Services, we may collect the following categories of personal information.
Contact information
This may include:
- Full name
- Email address
- Telephone number
- Billing address
- Shipping address
Order and transaction information
This may include:
- Products viewed, added to your cart or purchased
- Order number and order status
- Purchase history
- Shipping and tracking information
- Returns, refunds, cancellations and exchanges
- Discounts or promotional codes used
- Communications relating to an order
Payment information
Payments are processed through Shopify Payments or another payment provider made available at checkout.
Payment providers may process information such as:
- Payment card details
- Billing information
- Payment method
- Transaction amount
- Payment authorisation or confirmation
- Fraud-prevention and authentication information
Bark Sphere does not directly store complete payment card numbers or card security codes.
Account information
When customer-account functionality is available, we may collect:
- Login credentials
- Saved delivery addresses
- Account preferences
- Order history
- Customer account settings
Communications
We collect information you provide when you:
- Contact customer support
- Send us an email
- Submit a contact form
- Request a return or refund
- Make a complaint
- Exercise a privacy right
Device and technical information
When you use the Services, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Network connection
- Device identifiers
- Cookie identifiers
- Language and time-zone settings
- Referring pages or websites
Website usage information
We may collect information about how you interact with the website, including:
- Pages and products viewed
- Links selected
- Time spent on the website
- Shopping-cart activity
- Checkout activity
- Search activity
- General interaction with website features
2. How We Collect Personal Information
We may collect personal information from the following sources:
- Directly from you when you place an order, contact us, create an account or otherwise provide information
- Automatically through cookies, pixels, log files and similar technologies
- From Shopify, which hosts and supports our online store
- From payment processors and fraud-prevention providers
- From fulfilment, logistics, courier and delivery providers
- From customer-service, analytics, advertising and technology providers
- From business partners and other third parties where permitted by law
3. How We Use Personal Information
We may use personal information for the following purposes.
Providing and fulfilling the Services
We use personal information to:
- Process and manage purchases
- Confirm and process payments
- Prepare and fulfil orders
- Arrange shipping and delivery
- Provide tracking information
- Manage cancellations, returns, refunds and exchanges
- Maintain customer accounts
- Respond to questions and support requests
- Send transactional messages concerning orders or accounts
Improving and personalising the Services
We may use information to:
- Maintain and improve website functionality
- Remember preferences
- Understand customer interaction with the website
- Recommend relevant products
- Improve product selection and customer experience
- Diagnose technical problems
- Analyse website performance
Security and fraud prevention
We may use personal information to:
- Authenticate transactions
- Detect suspicious or unauthorised activity
- Prevent payment fraud, account misuse and abuse
- Investigate potentially unlawful activity
- Protect customers, Bark Sphere, Shopify and service providers
- Enforce our terms, policies and legal rights
Orders may be reviewed, delayed or cancelled where payment fraud, identity misuse, unauthorised activity or another significant risk is reasonably suspected.
Communications
We may use your contact information to:
- Respond to customer-service enquiries
- Provide order and shipping updates
- Request information required to fulfil an order
- Communicate about returns, refunds or disputes
- Provide important operational or legal notices
Marketing and advertising
Where permitted by law, and where consent is required after obtaining that consent, we may use personal information to:
- Send promotional emails
- Inform you about products, offers and discounts
- Measure advertising performance
- Display relevant advertising
- Understand customer engagement with campaigns
You can unsubscribe from promotional emails at any time by selecting the unsubscribe link included in the email. Even after opting out of marketing, you may continue to receive non-promotional messages concerning your orders, account or customer-service requests.
Legal and regulatory purposes
We may use information to:
- Comply with applicable laws and regulations
- Maintain tax, accounting and transaction records
- Respond to lawful requests from authorities
- Establish, exercise or defend legal claims
- Resolve disputes
- Investigate violations of our policies or agreements
4. Legal Bases for Processing
Where the General Data Protection Regulation, the UK GDPR or similar legislation applies, we process personal information under one or more of the following legal bases:
Performance of a contract
Processing may be necessary to:
- Accept and process an order
- Take payment
- Deliver products
- Provide customer support
- Process a refund, return or exchange
Legitimate interests
We may process information where reasonably necessary for our legitimate business interests, including:
- Operating and improving the store
- Preventing fraud and abuse
- Securing the website
- Understanding business performance
- Defending legal rights
- Communicating with customers
We consider whether these interests are balanced against your rights and interests.
Consent
We may rely on consent for activities such as:
- Certain marketing communications
- Non-essential cookies
- Certain personalised advertising activities
You may withdraw your consent at any time. Withdrawal does not affect processing carried out before consent was withdrawn.
Compliance with a legal obligation
We may process and retain information where necessary to meet legal, regulatory, tax, accounting or law-enforcement obligations.
5. Cookies and Similar Technologies
Bark Sphere and its service providers may use cookies, pixels, tags, local storage and similar technologies.
These technologies may be used to:
- Operate essential website functions
- Keep products in your shopping cart
- Maintain checkout and account sessions
- Remember preferences
- Prevent fraud and improve security
- Measure website traffic and performance
- Understand website usage
- Support analytics, marketing and advertising
Some cookies are strictly necessary for the website to function. Where required by applicable law, non-essential cookies are activated only after you provide consent.
You may manage cookies through the cookie-preference controls displayed on the website, where available, or through your browser settings. Blocking certain cookies may affect website functionality, checkout or account features.
6. How We Disclose Personal Information
We may disclose personal information to third parties where reasonably necessary to provide the Services or operate our business.
Recipients may include:
Shopify
Our store is hosted and supported by Shopify. Shopify processes information relating to your access to and use of the Services to provide hosting, checkout, security, analytics, payment and platform functionality.
Payment providers
Payment information may be disclosed to Shopify Payments, banks, card networks, digital-wallet providers and other authorised payment processors.
Fulfilment and delivery providers
We may share necessary order information with suppliers, fulfilment partners, warehouses, couriers and logistics companies.
This information may include:
- Customer name
- Delivery address
- Telephone number
- Email address where required for delivery notifications
- Products ordered
- Shipping and tracking information
Technology and service providers
We may use providers that support:
- Website hosting
- Cloud storage
- Analytics
- Customer service
- Email communications
- Fraud prevention
- Cybersecurity
- Order management
- Business administration
Advertising and marketing partners
Subject to applicable law and customer choices, information may be disclosed to marketing and advertising providers for campaign delivery, measurement and personalised advertising.
Professional advisers and authorities
Information may be disclosed to:
- Accountants
- Lawyers
- Insurers
- Auditors
- Banks
- Regulators
- Courts
- Government or law-enforcement authorities
Such disclosures may occur where required by law or reasonably necessary to protect legal rights, prevent fraud or respond to valid legal processes.
Corporate transactions
Information may be disclosed as part of a proposed or completed merger, acquisition, financing, restructuring, sale of assets, insolvency or transfer of all or part of our business.
7. Relationship With Shopify
The Services are hosted by Shopify, which collects and processes personal information regarding your use of the store to provide and improve its services.
Information submitted through barksphere.com may be transmitted to Shopify and Shopify-authorised service providers, including providers located outside your country of residence.
Shopify may also process information collected through your interactions with Bark Sphere, other Shopify merchants and Shopify services to provide platform features, security, analytics, advertising functionality and service improvements.
In certain circumstances, Shopify independently determines how and why personal information is processed. For more information about Shopify’s processing practices and the rights available to you, please review Shopify’s Consumer Privacy Policy and privacy portal:
8. Payment Processing
Payments may be processed using Shopify Payments or another payment method displayed during checkout.
Payment providers may collect and process payment and transaction information in accordance with their own privacy notices, legal obligations and security requirements.
Depending on availability and customer location, payment options may include:
- Visa
- Mastercard
- American Express
- Shop Pay
- Apple Pay
- Google Pay
- PayPal
- Other authorised payment methods displayed at checkout
The availability of a particular payment method is not guaranteed and may vary according to location, currency, device, transaction or payment-provider eligibility.
9. Fraud Prevention and Payment Verification
Shopify, payment providers and fraud-prevention services may analyse transaction, device, behavioural, account and payment information to identify potentially fraudulent or unauthorised activity.
Where reasonably necessary, we may:
- Request additional order or identity confirmation
- Contact the customer using the details provided at checkout
- Delay fulfilment while an order is reviewed
- Cancel or refund a transaction
- Restrict access to the Services
- Report suspected unlawful activity to relevant providers or authorities
We will not request complete payment-card numbers or card security codes through ordinary customer-service emails.
10. International Data Transfers
Bark Sphere, Shopify and other service providers may store or process personal information outside the country in which you live.
Where personal information is transferred outside the European Economic Area or the United Kingdom, appropriate safeguards may be used where required, including:
- European Commission Standard Contractual Clauses
- UK International Data Transfer Addendum or equivalent mechanisms
- Transfers to countries recognised as providing adequate protection
- Other legally approved transfer mechanisms
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on:
- Whether an order or customer account remains active
- Contractual and customer-service requirements
- Return, refund, warranty and dispute periods
- Fraud-prevention requirements
- Tax, accounting and financial-record obligations
- Legal limitation periods
- Regulatory or law-enforcement requirements
When information is no longer required, it may be deleted, anonymised or securely isolated, subject to applicable law and technical limitations.
12. Data Security
We use reasonable administrative, technical and organisational measures designed to protect personal information against:
- Unauthorised access
- Accidental loss
- Misuse
- Alteration
- Disclosure
- Destruction
Payments are handled through authorised payment providers and secured checkout systems.
However, no online transmission, electronic storage method or security system can be guaranteed to be completely secure. You should not send sensitive information through unsecured communication channels.
Customers are responsible for maintaining the confidentiality of their account credentials and should notify us promptly if they suspect unauthorised account activity.
13. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to personal information held about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information
- Request restriction of processing
- Object to certain processing
- Withdraw consent
- Request a portable copy of eligible information
- Opt out of certain marketing communications
- Opt out of certain targeted advertising, sale or sharing activities
- Submit a complaint to a competent data-protection authority
These rights are not absolute and may be subject to legal exceptions.
To exercise a privacy right, contact us using the details provided in the Contact section. We may request reasonable information to verify your identity before completing a request.
We will not unlawfully discriminate against you for exercising a privacy right.
14. European Economic Area and United Kingdom Rights
Residents of the European Economic Area and the United Kingdom may have additional rights under applicable data-protection law, including:
- The right to object to processing based on legitimate interests
- The right to request restriction of processing
- The right to withdraw consent
- The right to lodge a complaint with a supervisory authority
Where we rely on consent, withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
15. Marketing Choices
You may stop receiving promotional emails by selecting the unsubscribe link within the message.
Opting out of marketing does not prevent us from sending essential communications, including:
- Order confirmations
- Shipping notifications
- Refund or return updates
- Security notices
- Customer-service responses
- Legally required communications
16. Global Privacy Control and Targeted Advertising
Depending on your jurisdiction, you may have the right to opt out of certain uses of personal information for targeted advertising or activities legally defined as a “sale” or “sharing” of personal information.
Where supported by Shopify and required by applicable law, a recognised Global Privacy Control signal may be treated as an opt-out request for the browser or device sending the signal.
Other browser-based “Do Not Track” signals may not be recognised because there is not currently a universally accepted standard for responding to them.
17. Third-Party Websites and Links
The Services may contain links to websites, applications or platforms operated by third parties.
Bark Sphere does not control and is not responsible for:
- Third-party privacy practices
- Third-party security measures
- The content of external websites
- The accuracy or reliability of external information
- Products or services offered by third parties
You should review the privacy policy and terms of each third-party service before providing personal information.
The inclusion of a third-party link does not necessarily constitute endorsement of that third party.
18. Children’s Privacy
The Services are not intended for use by children who are not legally able to enter into a purchase contract in their jurisdiction.
We do not knowingly collect personal information directly from children in violation of applicable law.
Where a parent or legal guardian believes that a child has submitted personal information without appropriate authorisation, they may contact us to request review and deletion.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share, as those terms may be defined under applicable law, the personal information of individuals under 16 years of age.
19. Complaints
Questions or complaints about our handling of personal information should first be submitted using the contact details below.
Depending on your place of residence, you may also have the right to lodge a complaint with your local data-protection or privacy authority.
We encourage you to contact us first so that we have an opportunity to review and address your concern.
20. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect:
- Changes to the Services
- Changes to service providers
- Operational developments
- Legal or regulatory requirements
- Security and fraud-prevention practices
- Updates to Shopify functionality
The revised version will be published on barksphere.com, and the “Last updated” date will be changed accordingly.
Material notices will be provided where required by applicable law.
21. Contact
For questions about this Privacy Policy, our privacy practices or a request to exercise your privacy rights, please contact:
Bark Sphere
Website: barksphere.com
Email: barksphere@outlook.com
Telephone: +39 344 295 3801
Address: Via Madonna di Loreto, 71010 Peschici (FG), Italy
For the purposes of applicable data-protection laws, Bark Sphere is the controller of personal information processed for its own business purposes. Shopify and other service providers may act as processors, independent controllers or joint participants in processing depending on the particular activity.